Return / Refund / Exchange

At Exactly, we do not offer refunds or returns. However, we do offer exchanges under specific conditions:

• Exchange requests must be supported with an opening parcel video — this helps us ensure transparency and fairness.

• Customized orders are not eligible for exchange, unless there is a genuine size

• In case of a size issue, please share a clear photo of yourself wearing the outfit, so we can understand the fit and assist you accordingly.

We kindly ask for your cooperation and understanding — our goal is to make sure you feel good and confident in what you wear!